Return Policy

Returns are accepted 30 days from purchase date. Please request a Return Authorization Number (RA#) by emailing support@birdhousesandbaths.com with your name, telephone number, and your order or invoice number. We will provide the correct address for your return when we provide your RA#. Packages that are returned unauthorized or to an unauthorized location will be refused.

Return shipping arrangements are the responsibility of the purchaser. A 20% restocking fee is charged. 
To qualify for a refund, the product must be unused and in its original packaging. We must RECEIVE the package within 30 days from purchase date. 
Refunds are only issued once we have received the merchandise.

Pack your shipments well, merchandise damaged from inadequate packaging is non-refundable. Shipping is non-refundable. Actual product color may vary slightly as viewed on different monitors and browsers. Refunds are not honored on slight color variations.

Inspect your merchandise upon arrival. Damaged and/or missing item claims will not be honored if reported past 15 days of delivery. 
Claims will only be processed once per order. 
Claims are submitted by emailing support@birdhousesandbaths.com with your name, telephone number, order or invoice number, item number of the damaged merchandise and a description of the problem. A photo of the damaged item may be required. 
We cannot replace or refund items more than once per order and submitting additional claims will result in denial. 
Claims are processed within three business days.